What to Expect When You Attend a Performance
The safety of our cast, crew, and guests is of the utmost importance to us. That’s why we’ve made extensive changes throughout the dam to keep you safe. You can do your part by following our procedures and taking our suggestions to prevent the spread of COVID-19. If you have any questions about what we’re doing to fight COVID-19, have concerns of any kind, or simply wish to discuss your groups situation, you can contact the Box Office at 604-944-4453, using our live chat or at firstname.lastname@example.org.
Last updated: July 1, 2020
What We’re Doing
New Spacing Between Groups
We’ve spaced out our tables, reducing our capacity below 50% and eliminated seats on the mezzanine to put at least 2 metre distance between each group.
Maximum 6 Guests Per Reservation
We’re pleased to welcome groups of up to 6 guests at a time. You can have a group reservation that exceeds 6 guests. You will be seated near each other, but we’ll still put 2 metre distance between each group of 6 at the table (or surrounding tables if your group is very large).
Our Cast & Crew Will Wear PPE
To keep everyone safe, our Cast & Crew will wear PPE when touching any of your drinks or dinner plates. Servers will wear masks when taking your orders. Kitchen staff will wear PPE at all times during service and food preparation.
Enhanced Cleaning Procedures
We’ve enhanced our cleaning procedures everywhere in the Dam. Our restrooms will be sanitized every 30 minutes. Our staff will also be sanitizing the front door handles throughout the performance and anywhere you may come into contact with a surface.
Extensive Employee Training
We’re providing extra training to our Cast and Crew members, including training on social distancing, sanitizing, and our new COVID-19 operating procedures, which we take very seriously. Our management team will be on site at every performance coaching and encouraging strict adherence to these new practices.
Limiting the Acceptance of Cash
Cash can be dirty, and though there is no evidence that COVID-19 can be spread using cash, we’re not taking any chances. That’s why we’re asking guests to pay using our new Dam Express Checkout or with a credit or debit card. If you need to use cash, you’ll need to settle your bill at our box office, located at the front of the theatre so our servers are not handling cash transactions. Our Box Office has enhanced safety procedures to keep everyone safe. While we still welcome cash, we ask that you consider a card payment (which is faster anyway).
Hand Sanitizer Throughout the Restaurant
There are 6 new hand sanitizer stations placed throughout the restaurant. If you leave your seat for any reason, we ask that you use them. You’ll also be asked to use them when you check-in to keep everyone safe.
Removed Several Tables
To keep you safe, we’ve removed several tables to create both a 2 meter distance between each and every guest, as well as to increase the space for walking between tables when the restaurant is full. Please respect social distancing.
Disposable Drink Menus on Each Table
We’ve eliminated our regular menus and replaced them with disposable paper menus that will be discarded after each use. We’ve also published our drink menu online so you can easily find your favourite drink online and point to it for your server to reduce interaction during the performance.
Pre-Selecting Your Dinner Online
You’ll be asked to pre-select your dinner online when booking your tickets. This reduces the time it takes us to serve dinner and also reduces our interaction to better encourage social distancing.
Contactless Mobile Check-In
When you arrive, we’ll ask your name or ask you to present your phone with your ticket’s QR code to allow for contactless check-in. We will not be collecting tickets during check-in and there is no need to print your tickets.
Symptom Free Policy
During check-in, we’ll ask you if you’re feeling well and if you’ve traveled outside Canada in the past 14 days. Guests who present with COVID-19 symptoms will not be permitted in the restaurant. We’ll be happy to rebook you without charge for another scheduled performance or provide you with a gift card you can use for any future performance.
We’re Still Doing Drinks on Stage and Shout-Outs
Don’t worry, we’re still going to make your special celebrations by giving shout-outs from the stage to anyone celebrating something. Just let us know when you buy your ticket about your celebration details. If you purchased our Birthday or Stag/Stagette package, you’ll still get your special drink on stage.
COVID-19 hasn’t stopped us from interacting with you in true Giggle Dam fashion. We, of course, need to keep our distance, but you can expect that the Cast will still interact with you and your guests — from a safe distance.
What you can do to help!
There’s lots you can do to help us keep everyone who comes to the Giggle Dam safe. By now, most of these policies should be well-known to you as most restaurants are implementing similar procedures. That said, the Giggle Dam has some unique policies that we ask you review before attending the performance or visiting us during the week.
No Handshakes or Contact
with Our Cast or Crew
We know you love us; we love you too! For now, we ask that everyone refrain from handshakes or hugs for everyone’s safety. Remember, someone who doesn’t appear ill can still carry COVID-19 for up to 14 days and be totally unaware they have it.
Remember Your Social Distancing
Keep at least a 2 meter distance from everyone not in your own family or group to encourage social distancing. A little courtesy goes a long way, so wait that extra 10 seconds to allow someone to pass and follow the directional signs we’ve placed on the floor.
Wash Your Hands Frequently
Prevent the spread by washing your hands frequently, especially after using the restroom. Remember, you should wash your hands for at least 30 seconds, which is about the time it takes to sing “Happy Birthday.”
Stay Home If You’re Feeling Unwell
If you find that you’re not feeling well the day of the performance, we ask that you please stay home and get well. There is no charge to rebook your tickets or receive their value as a Giggle Dam Gift Card. Guests who present with symptoms or appear to be ill will not be permitted to attend the performance.
Notify Us If You Feel Unwell After Attending a Performance
If you visit us and find that you’re feeling unwell with COVID-19 symptoms, no matter how minor, we ask that you contact the Box Office right away to let us know. We have procedures to notify Public Health Authorities who will contact guests that may have attended the performance on the same date so they can self-quarantine for 14-days. Your name or information will not be disclosed to other guests.
Use Dam Express Pay
Dam Express Pay is our optional self-checkout. Shortly before the conclusion of each performance, your server will place a card on your table that allows you to self-checkout without using the debit machine. If you have Apple Pay or Google Pay, checkout is instant. If not, you simply have to enter your credit card like you did when you purchased your tickets. Once self-checked out, you can simply exit through the front or rear RIGHT doors. This reduces the number of people using our debit machines, keeping everyone safe. Try Dam Express Pay now.
Our COVID-19 Safety and Re-Opening Operating Plan
We’ve produced a 56-page operating plan to deal with the COVID-19 pandemic. The Giggle Dam takes the coronavirus very seriously. For this reason, we’re publishing our operating plan for you and your guests to review before coming to the Giggle Dam.
The Plan is always evolving and new versions will be posted as soon as new versions become effective.
Our current procedures version is: Version 1.3
Feel free to download it and share it with the guests coming with you to the Dam to let them know that we take their safety very seriously.
Posters and In Restaurant Messaging
Educating our guests about what we expect is important; That’s why we’ve placed posters and informative guides in the restrooms and in other areas of the Giggle Dam. These posters are freely downloadable for those bringing large groups, are coming for corporate events, etc. and can be easily emailed to your guests. Together, we’ll stop the spread.
We’re Always Listening
If you have a concern that we haven’t addressed, contact us and we’ll be happy to provide you with some personal reassurance, answer your questions, or make special arrangements for you.
We can’t wait to welcome you all back to the Giggle Dam in the safest way possible. Together, we’ll still eat, laugh and celebrate without the fear associated with this horrible pandemic. Thank you for being a local patron! We’ll see you soon.